Refund & Cancellation Policy
Introduction
At Roy Pharmacy, we prioritize customer satisfaction. This Refund and Cancellation Policy outlines the guidelines for processing refunds and order cancellations to ensure a seamless experience for our customers.
Refund Policy
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The product must be returned in its original packaging and condition.
- The return request must be raised within 24 hours of delivery.
- The customer must provide a valid reason for the return.
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service via WhatsApp, phone, or email to request a refund.
- Provide your order number, reason for return, and any other relevant details.
- Return the product to the address provided by our customer service team.
- Once we receive and inspect the returned product, a refund will be processed within 3-5 business days.
Refund Amount
The refund amount will be the full purchase price of the product, minus any shipping costs.
Non-Refundable Items
The following items are non-refundable:
- Controlled substances
- Refrigerated or temperature-sensitive products
- Opened or used products that cannot be resold
Cancellation Policy
Order Cancellation
To cancel an order, the following conditions apply:
- An order can be canceled only if it has not been processed or shipped.
- Once an order has been processed or shipped, cancellation is no longer possible.
- To request a cancellation, contact our customer service team via WhatsApp, phone, or email.
Exceptions
Refunds and cancellations do not apply to the following:
- Orders containing controlled substances
- Refrigerated or temperature-sensitive products
Damaged or Expired Products
If you receive a damaged or expired product, please contact our customer service team immediately. We will offer a replacement or refund, excluding any shipping costs.
Changes to This Policy
Roy Pharmacy reserves the right to modify this Refund and Cancellation Policy at any time without prior notice. Any updates will be posted on our website.
By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Cancellation Policy.